Privacy policy

🔒 Your Privacy = A Big Deal

We take your privacy seriously—like, maths-quiz-on-a-Monday-morning seriously. So here’s everything you need to know (no jargon, no fine print tricks, just the straight-up facts):

📦 Why We Collect Your Info

We only ask for the info we genuinely need to do our job:

  • Delivering your order

  • Processing payments

  • Sending you resources or updates (only if you’ve asked for them!)

  • Making your number journey as smooth as possible

That’s it. No spam. No shady business. Ever.

🤝 Who Sees Your Info?

Your data is never sold, rented, or traded—yuck.
But to get your goodies to you, we may share it with:

  • Trusted services like Shopify and PayPal (they help us run the shop and handle payments securely)

  • Legal or safety reasons, if required by law or to protect us/others (like fraud prevention)

📬 Newsletter Friends

If you signed up to receive our emails, hooray! We’ll only ever send:

  • Helpful resources

  • Occasional updates on new products/services

  • The occasional maths pep talk (because who doesn’t need one?)

We store your name + email securely via Seguno Email Marketing in Shopify, and you can unsubscribe anytime—no hard feelings.

🍪 Cookies (Not the Chocolate Chip Kind)

Yes, we use cookies—but just the kind that help us improve the website and see what content people are loving most.
Want to disable cookies? You can do that in your browser settings anytime.

✨ You’re in Control

You have the right to:

  • Ask what data we hold about you

  • Request changes if something’s wrong

  • Ask us to delete your info ("the right to be forgotten")

Just email us at hello@fluencywithnumbers.com and we’ll sort it promptly—with kindness and zero fuss.

🧾 How Long We Keep Your Info

  • For purchases: We’re required by UK tax law to hold basic order info (name, address, contact) for 6 years.

  • For email subscribers: We’ll hold your info until you ask us to delete it—just email us if you ever want to disappear from our list (digitally, of course!).

😬 Got a Concern?

If you think something’s not right with how we’ve handled your data, please email us right away at hello@fluencywithnumbers.com—we’ll investigate and put things right.

Still not satisfied? You can raise your concerns with the Information Commissioner’s Office here:
👉 https://ico.org.uk/make-a-complaint/

Last updated: 1st August 2025
Contact us anytime: hello@fluencywithnumbers.com